The San Francisco Giants are the world champions of social media. Oh, and I suppose they deserve that World Series trophy too.
Let me explain. I began to write this as a Cubs vs. Sox comparison of social media usage – and I do speak to this. But I also wanted to show the whole picture of how both the North Siders and South Siders compare against other teams in baseball. Plus, I didn’t want Sox fans to think I was trying to intentionally be biased against their team as I fully disclose my passion for Cubdom.
There may be Cubs Nation, Yankees Nation and Red Sox Nation, but in my view, the Giants are the best all-around baseball team in terms of being truly “social.”
And what’s crazy is that it primarily comes down to effort, not technology.
Some will say, “that figures because they’re in Silicon Valley and there’s a lot of tech people out there.” No, no, no. You and I both know that we’re talking about interaction, not building microchips. It involves maintenance and consistency but being a social media marketer doesn’t require hardcore engineering. So take that thought and smack it out of the stadium of your mind.
Now, let’s discuss some of those categories in greater detail:
I don’t judge too much by number of followers because obviously that favors the big cities vs. the smaller ones. Plus, I don’t believe that should be the most heavily weighted piece of criteria when measuring social media influence anyway. Instead, I looked at whether teams were actually conversing with followers or they were just using Twitter as an outlet for broadcasting.
Using this measurement, the Giants top off around 33 follower responses in a 24-hour span alone. That may or may not sound like a lot, until you consider what both of our teams did combined.
Cubs: Within a 72-hour span @Cubs acknowledged and responded to zero followers. The front office Tweeter at @CubsInsider was a little better – one follower in 72 hours. All the rest of their tweets were broadcasts.
White Sox: In the same 72-hour timeframe, @whitesox had the same result – zero responses to any followers.
Frequency of Tweets
Even with sharing play-by-play, scores and interviews, you can only tweet so much when it’s one-sided. The Giants are masters of pumping out tweets that are frequent and varied. As noted, they know how to give and receive feedback. At this point, they tally nearly 15,000 tweets.
By comparison, the Cubs and White Sox combined total a little less than half that many tweets. That’s a little embarrassing when you consider these teams have a fan base that’s much larger than, say, the Blue Jays or Rangers – just a couple of the teams out-Tweeting the Cubs and Sox.
It’s almost a given that size of city will play an influence on size of Facebook Page, so it’s not terribly surprising that the Yankees, Red Sox and Cubs have the largest amount of Fans on their Facebook Pages. Yet this is what makes the Giants’ showing of the 4th overall Facebook Page all the more respectable, considering San Francisco is in a market behind New York, L.A., Chicago, Houston, Philly and several others.
The White Sox aren’t terrible overall in terms of Facebook Page volume (11th), but they certainly shouldn’t be losing out to anyone within their division – and Detroit’s Facebook Page is nudging it out by 20,000 Fans.
More check-ins occur at AT&T Park, home of the Giants, than any other baseball stadium, according to Social Media Today. As of right now, their fans have checked in on Foursquare, Gowalla and Facebook Places 284,854 times.
The Dodgers are second (233,008) and the Cubs are third (233,008). Not terribly surprising considering the beauty of the Friendly Confines but this is nonetheless a bright spot for the Cubs as they’ve nudged past those checking in at Yankee Stadium.
I don’t mean to pick on the White Sox here, but the number of check-ins at US Cellular Field are dead last in baseball (24,285). That’s pathetic. And you can’t put that all on the fans either. If they had enough incentive to check-in through certain promotions, they’d do it. So let’s see the front office do something in this area so the Sox can at least pass up the check-ins by Houston fans at Minute Maid Park, which deserves to relegated to last for its stupid hill in center field.
Some teams can rest on their laurels and get a sizeable fan base, but you’ve got to admire when a team becomes Avis-like and tries harder because it knows it has to. The Giants are in a smaller city and even have to compete with a team across the Bay to a degree. Yet there’s nothing preventing many other teams from doing the things the Giants are doing – they’re just hustling a lot more when it comes to posting, tweeting and interacting. Who knows? Maybe that’s a mandate from the front office there – hustle on the field and off of it.
As far as the Cubs and White Sox, there’s room for improvement overall. From a social media perspective with all factors considered, both teams are looking up at the Giants, Yankees, Red Sox and Phillies. And when it comes to Twitter, they’re behind the Phillies, Yankees, Giants, Braves, Dodgers and Blue Jays. If you believe in Klout scores, add the Mets and Rangers above them.
I can understand being behind the Yankees. But the Braves, Rangers and Blue Jays?
Wait until next year, I guess.
How about your thoughts on how your team can be a little more social? To spur ideas, check out this article in Fast Company that talks about the “6 Things Sports Teams Can Do With Social Media To Engage Fans.”