This blog post would be better if only I had more time to write it. But the window I have to write it is now. And I like that. Because it mirrors the nature of a crazy, fun and manic business we chose to be a part of. The “Hurry Up and Wait” state of advertising agencies and marketing firms is something I’ve had to deal with in every culture I’ve been a part of, including my own.
Agency people like to imagine a perfect scenario like so:
Agency creates product. Client approves product. Product goes out into the world. Everything is on time. On to the next project.
Gosh, that was a fun daydream. Now let’s see what happens in the real world.
Rounds and rounds and rounds of tweeking and honing the creative product in the eyes of the Creative Directors, Account Executives, Executive Creative Director, Head Account person, etc.
The creative product gets beaten up more than Rocky Balboa before it even goes out the door.
Then it goes to the client. Client has to take it to their boss. Product sits on boss’ desk for a while. It’s a priority, but there are even bigger priorities to attend to. Agency waits and gets antsy – “Why haven’t we heard from them?”
Hours pass. Days pass. Then…BOOM! Client gets feedback back from their boss and tells agency to change A, B and C before the end of the day.
It’s here that the measure of a creative person is taken. They’ll complain right off the bat with a “What? Now? Before what time? You’ve got to be #$@*ing kidding me with this.”
But then, they’ll settle down, realize that the impossible is actually possible, come together and come back with, lo and behold, a better product than last time.
I’ve seen it happen over and over and over again. It does no good to complain about the pattern or try to wish for a more efficient production path. Instead, we have to embrace the beast, not fight it. And realize that yes, things don’t hit our desks exactly when we’d like them to, but it also gives us an opportunity to shine in the eyes of our client once more. Many of them do realize that the time they have to give us what’s required can be somewhere between tight and insane. They’re not clueless. But they’re also looking for partners who can make them look good in the eyes of their bosses, their peers, their board. The last thing they need is a group of whiners who lecture them by saying, “We could that better if only we had more time.”
We all wish we had more time in business and in life to do the things we want to do on our terms. But the funny thing is, when we are given more boundaries, we find ways to excel within those boundaries.
I truly empathize with any creative person who has to be suddenly brilliant on the spot. It’s not ideal and there’s a great deal of pressure involved with that. I suppose that’s why I’ve always favored teams brainstorming concepts rather than forcing one person or one partnership into their corners and telling them to bring me their deliverables like I’m the king of the throne. When we can be fighting the clock together instead of individuals, we can beat the clock, create a smart solution and go with the flow as our clients need us to be.
There will never be enough time. But we have to accept that fact and consequently set the table for an environment where one writer or one designer can have the reinforcements they need to take on Father Time. This kind of efficiency is good for the individual, it’s good for the agency from a business perspective (hello, we do have to bill sometime!) and it’s good for the client.
When it comes to prioritizing what to do, my friend and colleague Rob Jager from Hedgehog Consulting looks at it this way – “There are 6 things that can be done in a day. List them out in advance and put the least important thing 6th. That way, you don’t feel so bad if you have to kick it to the next day, but make that thing #1 the following day.”
Time’s up. Gotta run.