As I was in Urban Outfitters yesterday buying some fridge magnets I didn’t really need (c’mon, they were those iPhone button magnets, how could I resist?), I was waiting for my receipt and found that instead of providing a paper receipt, they took down my e-mail address. I’d get the receipt e-mailed to me.
A little move but actually quite brilliant when you think about it. They now captured my e-mail address and had a new way to connect with someone who had clearly shopped at the store. As long as they don’t bombard me with daily messages, it’s a smart maneuver on their part.
Not to mention it’s environmentally friendly. If we did away with all paper receipts and did them all electronically, we’d save a few more trees for sure.
Whether yours is a retail environment or not, consider how you can convert from paper receipts to electronic receipts to connect with them. It might be a more natural way to market to people vs. hitting them up to open a card/account that demands more of the money they just spent with you already.
What’s not to like here? Have some simple ways like this that you set the table for a relationship online with customers during their buying transactions in an offline setting that you’d like to share?